Refund Policy

We offer a 30-day money-back guarantee on every Monoliths plan. If the workspace is not right for how you run your business, you can request a full refund within 30 days of your order date — no explanation required.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, provides all customer service inquiries and handles returns. To request a refund you can either:

• visit paddle.net and look up your order using the email address you purchased with; or
• email us at support@monoliths.online with your order reference and we will arrange it with Paddle on your behalf.

Approved refunds are returned to the original payment method. Paddle typically processes them within a few business days, though your bank may take longer to show the credit.

Subscriptions renew automatically until cancelled. You can cancel at any time from Plan & billing in your workspace settings, or through Paddle. Cancelling stops future charges and you keep access until the end of the period you have already paid for.

If a renewal charge catches you by surprise, contact us — we would rather refund a renewal you did not intend than keep money you did not mean to spend.

After the 30-day window we consider refund requests case by case, particularly where the service was unavailable or did not work as described. Refunds are also handled in line with Paddle's Refund Policy, and nothing in this policy limits your rights under the Australian Consumer Law or other applicable consumer protection law.

Refunding a subscription does not immediately delete your workspace. Your data stays available for export for 30 days, as described in our Privacy Notice.